Frequently Asked Questions
1) Do you accept my insurance? What insurances are accepted?
We currently accept Medicare. If you are a Medicare recipient, benefits can be used for services accordingly. Otherwise, The Movement & Mobility Expert is a fee-for-service provider that does not bill any other insurance companies. All services are paid for with cash or card at the time of service according to prices on our pricing page. Upon request, receipts and invoices will be provided that include the necessary codes to send self-claims to your insurance company however, re-payment is completely at the discretion of your insurance company. Sometimes insurance companies will reimburse for partial expenses based on your particular health plan. Other times they will not reimburse for services provided. The Movement and Mobility Expert can make no guarantee that you will be reimbursed by your insurance company.
Please note however, that recent changes in many health insurance plans which include increasing copayments and higher deductibles have actually made it cheaper to NOT use your insurance for some services (like PT) and instead pay on a cash-pay basis.
2) Why are insurances NOT billed by The Movement & Mobility Expert and how can this actually save me money?
In short... Many insurance companies dictate and influence the treatments provided by in-network service providers due to the ways in which these insurance companies reimburse for services. Also due to the reimbursement structure for services and costs associated with billing insurance companies, many in-network physical therapy clinics are required to carry high patient case loads and treat many patients at once. This structure often compromises the quality of care received as a patient.
As The Movement and Mobility Expert I have chosen not to compromise the quality of care I provide to my patients and clients. In order to do this I have chosen to offer my services through one-on-one, personalized treatment. Collecting cash payment at the time of service allows me to focus on the one and only important thing... Helping you achieve your goals, whatever they may be!
You can learn more about the structure and value provided with the cash-based model here.
3) Can I still submit a self-claim to my insurance company for reimbursement of services?
Although this depends on your particular insurance, the answer is often YES. Most non-Medicare patients can send “self-claims” to their insurance company for their treatments received. A self-claim form can often be obtained from your insurance provider. Upon request I will provide you with a receipt/ invoice of services provided and necessary treatment notes for you to send to your insurance company along with you "self-claim" form.
The amount of reimbursement you receive from you insurance company is completely dependent on your insurance plan. If you call your insurance company to inquire about what you can expect to receive, you should ask about reimbursement for “out-of-network Physical Therapy” expenses sent in via self-claims.
4) What if I am a Medicare beneficiary?
If you are a Medicare beneficiary, services can be billed through Medicare Part B benefits. If you are a Medicare beneficiary please note that the US government has established laws dictating how your healthcare dollars can be spent and generally requires healthcare providers to be enrolled with Medicare as a provider. Medicare currently requires physical therapy services to be billed directly to Medicare unless the patient specifically requests up-front that they do NOT want Medicare involved or billed for any of their physical therapy services. This decision and request to not involve Medicare in any way with physical therapy treatment must be made prior to receiving services and must be made of the patient's own free will.
If you have any questions or if you are interested in using your Medicare benefits for physical therapy, feel free to call. I would be happy to help clarify the complexities regarding Medicare law and/or direct you to a Medicare provider in the area if needed.
Please note that services which are not deemed "medically necessary" along with services that may be considered of general "wellness," "prevention" or "fitness" typically fall outside those of physical therapy and CAN be provided on a direct-pay basis.
5) Can I use my Health Saving Account (HSA) or Flexible Spending Account (FSA) to pay for services?
Yes, physical therapy services provided are qualifying services and may be paid for with the use of tax-free HSA and FSA funds.
6) Do I need to have a Physical Therapy referral or script from my doctor for treatment?
In Arizona, you do NOT need a physical therapy referral or script from your doctor to begin treatment. Arizona is considered a direct access state and current laws allow you to receive necessary treatment directly from a licensed physical therapist without a script or referral.
If you plan to submit a self-claim form to your insurance company, the insurance company may require you have a script from a physician for them to reimburse you for services provided. Please consult you insurance provider to determine their policies for repayment if you are interested in submitting a self-claim following treatment.
7) How many treatment sessions will I need or should I expect?
This is quite a tricky question and can vary from person to person and condition to condition. For the best estimate please schedule a Risk Free In-Person Consultation for a brief evaluation and consultation in which I will be able to provide a better estimate of the expected treatment you may need. Although I can never guarantee a specific number of treatment sessions or particular outcome, I can provide a general estimate of what may be expected based on your particular injury, presentation or condition.
I can say that with the high quality, personalized and one-on-one treatment that I am able to provide as The Movement & Mobility Expert, I can most often help you achieve your goals much faster than many other providers. Typically patients are scheduled for 1 treatment on a weekly basis for 4-6 weeks for a high quality one-on-one session. Some patients realize improvements sooner and may need less treatment, others may require more. To obtain a better estimate and brief consultation, schedule a Risk Free In-Person Consultation.
8) What injuries, conditions and body regions are treated at The Movement & Mobility Expert?
As the Movement & Mobility Expert I treat nearly all conditions related to the movements and mobility that make life possible. Just a few conditions may range from running related knee pain, to shoulder injuries, to whiplash neck injuries; to vestibular, vertigo and balance problems; to general fitness training and wellness consultation; to pre and post surgical rehabilitation plans. To inquire more feel free to Schedule a Free Phone Consultation to further discuss your treatment needs.
9) Why do patients get better faster with less frequent treatment sessions than other physical therapy clinics?
As The Movement & Mobility Expert, I most value providing a high quality of personalized one-on-one treatment to all of my patients. By doing so I am able to focus my entire session on you as the patient and effectively dive to the true cause of the problem. All pain, injury & movement dysfunction have a root cause. Many providers do not have the time or expertise to completely address the root cause of your problem and instead will attempt to address your symptoms, whether it be pain, unsteadiness, etc. By addressing the root cause of the problem with me, as your Movement & Mobility Expert, patients generally experience results more quickly and with less frequent treatment sessions.
Furthermore, I strongly believe in educating my patients with the vast resources I have obtained throughout my career and experiences. By taking time to educate, I encourage my patients to be an advocate for themselves and take the guidance I am able to provide and put it to use to help manage their condition. Overall this reduces the number of visits required for treatment because you, as a patient, now have the tools and resources to maintain your highest level of function.
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